1. Order Cancellation

You can cancel your order within 24 hours of placing it, provided it has not been processed or dispatched. To request a cancellation, please contact our customer support team via email or phone.

2. Refund Eligibility

Refunds are only applicable for the following scenarios:

• Damaged or defective products received.
• Incorrect items delivered.
• Orders not delivered due to company error.

3. Non-Refundable Items

The following items are non-refundable:

• Products that have been opened or used.
• Prescription medications if the packaging is tampered with.
• Items purchased on clearance or special sale offers unless damaged or defective.

4. Refund Process

Once your refund request is approved, we will process the refund within 7-10 business days. Refunds will be issued to the original payment method. You will receive a confirmation email once the refund is completed.

5. Exchanges

If you receive a defective or incorrect product, you can request an exchange by contacting our customer support. We will replace the item free of charge, subject to availability.

6. Shipping Costs

Shipping charges are non-refundable. If a product is returned due to company error, we will cover the return shipping costs.

7. Contact Us

If you have any questions about our refund or cancellation policies, please contact us:

• Email: md@maxnogpharma.com
• Phone: +91 906 445 2149
• 1ST FR, 12B RAMKRISHNA RO, LP-127/3, Subhas Nagar, Kolkata, Kolkata- 700065, West Benga